Refund policy

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Please take photos of any damages and include it in your communication to us.

Any faulty goods, or incorrect items delivered will be refunded if we have received your request to return within 48 hours.

To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at admin@interiorcollections.com.au. If your return is accepted, we’ll send you  instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at admin@interiorcollections.com.au or call on 0409226631

Exceptions / non-returnable items 

Certain types of items cannot be returned, such as custom products (special orders or personalised items).  Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Colours of Products

Colours, as shown on our photographs, are displayed differently on every monitor and computer system, depending on the device. As such, colours displayed are best digital representation but can vary from the actual finish. If your item on arrival is not the colour, as depicted there will be no refunds offered due to a variation in colour from that depicted on our website and your screen.

It may also be that the product is handmade and therefore each piece will vary in colour or pattern. Where possible we will note this in the item description.