Frequently asked Questions

Frequently Asked Questions

Interior Collections

At Interior Collections, we believe choosing beautiful pieces for your home and personal style should be an enjoyable experience. We've answered some of the questions we're most often asked to help you shop with confidence.

If you can't find the answer you're looking for, we're always happy to help.

About Interior Collections

1. What is Interior Collections?

Interior Collections is an Australian-owned lifestyle business founded by Vera Keshishian, a qualified interior designer with more than 35 years of design experience.

Our collections bring together thoughtfully selected furniture, lighting, homewares and jewellery. Each piece is chosen for its style, character and ability to bring something special to your home or personal style.

Our philosophy is simple: beautiful surroundings and considered details can transform how we feel, whether we're creating a home we love or finding a piece of jewellery that feels unmistakably us.

2. How are your products selected?

Our collections are carefully curated by Vera, drawing on her experience in interior design, fashion and styling.

From timeless furniture and decorative accents to lighting and jewellery, we look for pieces that combine beautiful design with lasting appeal.

We offer a range of styles, including Hamptons, Coastal Resort, Farmhouse, Contemporary, French Provincial and Bohemian-inspired interiors, alongside jewellery selected for its distinctive design and versatility.

3. Do you offer advice on choosing furniture and homewares?

Yes. We understand that choosing furniture and homewares involves more than simply finding something beautiful. Proportion, scale, colour, materials and how a piece works with your existing furnishings all matter.

If you have a question about a product, its dimensions, finish or suitability for your space, please contact us before ordering. We'll do our best to help you make an informed decision.

Shopping Online

4. How do I place an order?

Shopping with Interior Collections is easy.

Browse our collections, select the products you'd like to purchase, choose any available options and add them to your shopping cart. Follow the checkout instructions to enter your delivery details and complete payment.

Please review your order carefully before confirming your purchase, particularly product dimensions, finishes, quantities and delivery information.

5. How do I know my order has been received?

Once your order has been successfully placed, you should receive an order confirmation by email.

Please check your junk or spam folder if you can't find it. If you haven't received a confirmation, contact us at admin@interiorcollections.com.au so we can assist.

6. What payment methods can I use?

The payment methods available to you will be displayed at checkout.

Please ensure your payment has been successfully processed before assuming your order is confirmed.

7. Can I change my order after placing it?

If you need to change an order, please contact us as soon as possible.

We will do our best to assist, but changes may not be possible once an order has been processed, placed with a supplier, entered production or been dispatched.

Special-order, personalised and custom-made products may have additional restrictions. Please refer to our Terms and Conditions and Refunds and Returns Policy for further information.

8. Can I order products to be delivered to different addresses?

Yes, at checkout you will be able to enter a separate shipping address.

Furniture, Homewares and Product Information

9. How do I know whether a piece will fit in my home?

We recommend measuring your space carefully before purchasing furniture or larger homewares.

Check the product dimensions provided on the product page and consider the space needed for movement around the item, doors, drawers and other furniture.

It's also important to measure your access points, including doorways, hallways, staircases, lifts and any narrow passages between the delivery entrance and the intended room.

If you're unsure, please contact us before ordering. We would much rather help you check the measurements beforehand than have you discover an access problem on delivery day.

10. Are the colours shown on your website exact?

We make every effort to display our products as accurately as possible. However, colours may appear differently depending on your screen settings, device, lighting and the materials used.

Where relevant, product descriptions may also explain variations in finishes, materials or colour.

If you require a particularly specific colour or finish, please contact us before purchasing so we can help clarify the product details.

11. Will my item look exactly like the photograph?

Product photographs are intended to provide an accurate representation of each item. However, some products have natural or handmade characteristics that mean individual pieces will vary.

Timber may display differences in grain, knots and tone. Natural stone, pearls and other natural materials may also vary in colour, pattern or texture. Hand-finished products may have individual characteristics that contribute to their unique appearance.

We aim to describe these characteristics in our product listings wherever relevant.

Natural variation is not necessarily a defect, but an item that is materially different from its description may still be eligible for a remedy under Australian Consumer Law.

12. Are the products in stock?

Product availability varies across our collections. Some items may be available for dispatch, while others are sourced from suppliers or ordered specifically for customers.

Please check the product page for any available stock or lead-time information. If a timeframe is not provided, or you need an item by a particular date, contact us before ordering so we can clarify availability as far as possible.

13. How long will my furniture or homewares take to arrive?

Delivery timeframes vary depending on the product, supplier, availability, delivery destination and transport arrangements.

Some smaller items may be dispatched separately from furniture or special-order products. Furniture may also require additional coordination with a delivery provider.

Any available lead-time information will be provided on the relevant product page or through our communication with you. Where you need an item by a particular date, please contact us before purchasing.

Delivery timeframes are estimates unless expressly confirmed otherwise, and unexpected supplier or transport delays can sometimes occur.

14. How much does delivery cost?

Delivery charges depend on the product, its size and weight, the delivery destination and the transport arrangements required.

Where delivery charges are calculated at checkout, an estimated amount will be displayed before you complete your purchase. Some larger or special-order products may require individual delivery arrangements.

Please contact us if you need clarification about delivery costs before placing an order.

15. Will my furniture be delivered into my home?

Delivery services and placement options vary depending on the product, destination and delivery provider.

Please check the delivery information provided for your order and contact us if you need to clarify whether delivery includes placement inside your home, assembly, packaging removal or other services.

If you have stairs, restricted access, a narrow doorway or other delivery considerations, please let us know before your order is dispatched.

16. Can I track my order?

Tracking availability depends on the delivery provider and the type of order.

Where tracking is available, we will provide the relevant information once it becomes available to us. For furniture or other deliveries requiring individual coordination, the delivery provider or our team may contact you to arrange the next steps.

If you have not received an update and would like to check on your order, please email admin@interiorcollections.com.au with your order number.

17. What should I do if my delivery arrives damaged?

Please inspect your delivery as soon as reasonably possible.

If you notice damage, missing components or an incorrect item, contact us at admin@interiorcollections.com.au with your order number, a description of the issue and photographs where practical within 7 days of receiving your order and we will do our best to resolve the issue.

For furniture and larger homewares, photographs of the packaging and the affected areas can help us investigate the issue with the relevant supplier or delivery provider.

Please contact us before arranging a return or collection so we can explain the next steps.

Jewellery

18. What types of jewellery do you offer?

Our jewellery collection brings together carefully selected pieces designed to complement everyday dressing and special occasions.

Depending on the current collection, you may find necklaces, earrings, bracelets, rings, pearl jewellery and distinctive gold-toned and silver designs.

We also offer jewellery designed by Vera and made in Australia, alongside pieces selected from other designers.

Our range evolves as new collections and designs are introduced, so we encourage you to explore our New Arrivals and jewellery collections regularly.

19. How should I care for my jewellery?

To help preserve the appearance of your jewellery, we recommend handling each piece with care.

As a general guide:

Store jewellery separately in a clean, dry place to help prevent scratching and tangling.
Avoid contact with perfumes, cosmetics, hairspray, cleaning products and other chemicals.
Remove jewellery before swimming, showering, exercising or undertaking activities that may expose it to moisture, chemicals or impact.
Put jewellery on after applying perfume, lotions and other beauty products.
Clean pieces gently using a suitable method for their particular materials.

Care requirements vary according to the materials and finishes used. Please refer to any product-specific care instructions supplied with your jewellery.

20. Can I return earrings?

For health and hygiene reasons, earrings cannot be returned or exchanged for change of mind.

This applies to earrings purchased at full price, on promotion or as part of a sale.

However, this restriction does not apply where earrings are faulty, damaged, incorrectly supplied or otherwise fail to meet a consumer guarantee. Your rights under Australian Consumer Law remain unaffected.

Please refer to our Refunds and Returns Policy for full details.

Returns, Refunds and Cancellations

21. What is your change-of-mind return policy?

We offer a limited change-of-mind return policy for eligible products.

You must contact us within seven days of receiving your item and obtain approval before returning it. Eligible items must be unused, unworn and in their original condition, with tags, accessories and packaging where supplied.

A 20% restocking fee applies to approved change-of-mind returns, calculated on the purchase price of the returned item. Customers are also responsible for return shipping and transport costs where applicable.

Some products are excluded from voluntary change-of-mind returns, including earrings, final-sale items and certain custom-made, personalised, special-order or other specifically excluded products.

22. Can I return a faulty or damaged product?

If your product arrives faulty, damaged, incorrect or otherwise fails to meet a consumer guarantee, please contact us within 7 days so we can assess the issue and arrange the appropriate remedy.

Depending on the circumstances, you may be entitled to a replacement, refund or another remedy under Australian Consumer Law.

23. Can I return a final-sale or clearance item?

Items clearly identified as Final Sale cannot be returned for change of mind.

Please check product descriptions carefully before purchasing final-sale items.

24. Can I return custom-made or special-order furniture?

Custom-made, personalised and special-order products are generally excluded from voluntary change-of-mind returns or cancellations once the order has reached the relevant stage of processing, manufacture or supplier fulfilment.

If you have concerns about an order, please contact us as soon as possible.

25. Can I cancel my order?

If you need to cancel an order, please contact us as soon as possible.

We will consider your request based on the stage of processing and whether the order has already been placed with a supplier, entered production or been dispatched.

Cancellation may not be possible for custom-made, personalised or special-order products once the relevant work or supplier commitment has commenced.

Any applicable cancellation charges will be explained in accordance with the terms agreed to at the time of purchase and applicable law.

26. How are refunds processed?

Once a refund has been approved, we will arrange for it to be processed within a reasonable time and in accordance with applicable law.

Refunds are generally made to the original payment method unless another method is agreed or required by law.

The time taken for the funds to appear in your account may depend on your bank or payment provider.

We will not apply restocking fees, transaction fees or other deductions where doing so would be inconsistent with your rights under Australian Consumer Law.

For full details, please read our Refunds and Returns Policy.

Contact Us

27. What if I have another question?

We're happy to help with product enquiries, order updates, delivery questions and assistance choosing pieces for your home or personal style.

Please contact us using the details below.

Interior Collections

Email: admin@interiorcollections.com.au

Phone: 0409 226 631

Website: https://interiorcollections.com.au

When contacting us about an existing order, please include your order number so we can assist you more efficiently.

We appreciate you choosing Interior Collections and look forward to helping you discover pieces you'll love.