Cancellations, Refunds, Returns and Exchanges
Interior Collections will only make, and is only obligated to make, a refund in accordance with the Refunds & Returns Policy, Custom or special ordered goods ie non-standard fabrics etc, are defined as a non stock item and are non refundable, if cancelled, unless the item is proved to be faulty.
Refunds are entitled only if the item is faulty or has a serious flaw, that was not known at the time of purchase (unless agreed to and stated on the order), or is not fit for the use it was sold for.
Some of our pieces may be hand crafted and hand finished to provide a unique look and may vary in measurement and finishing colour. We do not consider minor measurement difference or slight colour variations flaws. As timber is a natural product, each piece may be different and vary over time with exposure to light and use. Natural imperfections are normal and may include knots, grain and surface texture and distressed highlights in different areas. Returns and exchanges must be lodged/made within 7 days.
If you detect a manufacturers fault with your item you must notify us within 7 days. You will be offered a replacement item if available. If a replacement item is not available you will be offered a similar item at a similar price or a refund. A refund is not available if a replacement item is available. Faults not reported within 7 days are not eligible for a refund.
If an incorrect item has been delivered, please contact Interior Collections within 24 hours of the delivery. We will arrange for the collection of the incorrect item and delivery of the correct item. Your replacement item will be delivered to you within the normal delivery time frame for that item. You will not incur any additional costs in this circumstance.
We will not accept the return of goods that are damaged by you (accidentally or otherwise) or due to natural wear and tear following delivery.
All complaints, claims, or notification of lost Goods, incomplete Goods, Goods damaged in transit or Goods that do not comply with the Customer’s purchase order must be submitted by the Customer to Interior Collections in writing within seven (7) business days of the date of the invoice rendered for the supply of the Goods. Otherwise, the Customer shall be deemed to have accepted the Goods and shall not refuse to pay for the Goods on the basis that they were lost, incomplete, damaged in transit, or do not comply with the Customer’s purchase order.
We do not refund for change of mind. As we are an online-only store who source products from physical suppliers and manufacturers, Interior Collections cannot offer returns or refunds on goods you have purchased based solely on a change of mind. While Interior Collections aims to provide you with as much information as possible about the products offered for sale on this website in order to assist you with making the best possible purchase decision, you acknowledge that, subject to the Refunds and Returns Policy and to the Cancellation of Order Procedure contained in these Terms and Conditions, all purchases of goods from this website are final.
You accept you will not be entitled to refuse delivery of goods nor request a return, refund or exchange of goods you have purchased from this website on the basis that you have changed your mind about the purchase of the goods.
You accept that all refunds will be provided to you by electronic funds transfer to the same account the purchase was made from, or in any other way decided at the discretion of Interior Collections.
You may cancel an order only if the order has not been placed with the supplier, however the following charges will apply:
(i) if your order has not been placed with the supplier and you have paid by electronic funds transfer we will issue you with a full 100% refund less any transaction costs and bank fees incurred by Interior Collections.
(ii) if your order has not been placed with the supplier and you have paid by credit card either over the phone or via our online payment system you will be offered a full refund less any fees charged to us by the bank to make the refund transaction.
Cancellation will not be accepted on goods that are not regular stock which are in the process of manufacture or ready for shipment.